Refund Policy

Rylief 30-Day Money-Back Guarantee

At Rylief, your comfort truly matters to us. Every product we create is designed to bring relief and ease into your daily life, and we want your experience with us to feel just as stress-free.

That’s why we offer a 30-day money-back guarantee on all orders.
If something isn’t right, whether your item arrived damaged, isn’t working as expected, or simply doesn’t meet your needs, we’ll make it right. No hassle. No worries.

When You’re Eligible for a Refund or Replacement

We’ll gladly issue a refund or send you a free replacement in the following situations:

·     Your product arrives damaged, defective, or not as described.

·       You received the wrong item (please include a quick photo of the product and shipping label).

·       Your package is lost in transit, which means there have been no tracking updates for 45 days for U.S. orders or 60 days for international orders.

·       There’s a quality issue that you can show us with a photo or short video.

Simply reach out to us at contact@ryliefnow.com within 30 days of receiving your order.
Please include your order number, proof of purchase, and any photo or video evidence if applicable. Once we’ve reviewed your request, our friendly support team will send you clear instructions and the return address.
Please wait for our confirmation before sending anything back so we can process your request quickly and accurately.

Returns and Refund Processing

If a return is required, customers are responsible for return shipping costs unless the issue was caused by our mistake, such as a damaged, defective, or incorrect item.

Once your return is received and inspected, your refund will be issued to your original payment method within 7 to 10 business days.
You’ll receive an email update as soon as your refund is on its way.

Order Cancellations

If you change your mind, you can cancel your order within 12 hours of purchase.
After that, our fulfillment team begins preparing your package, and unfortunately, we’re unable to cancel it once it’s in progress.

When Refunds Cannot Be Issued

To keep things transparent, please note that refunds or replacements cannot be issued for the following situations:

·  Orders placed with an incorrect or incomplete address.

·  Packages that are marked as delivered by the shipping carrier.

·  Requests that are submitted more than 30 days after delivery.

To help us keep things fair for everyone, we kindly ask that customers avoid purchasing multiple units for testing or trial purposes with the intention of returning them.
If you’re unsure about the product or how it works, our friendly team is always here to help ~ just reach out to us at contact@ryliefnow.com before placing your order.

Our Promise to You

At Rylief, we don’t just care about your neck, we care about your peace of mind.
If something ever feels off, please let us know. We’ll do everything we can to make things right, because you deserve to feel relief both in your body and in your shopping experience.

If you need help with anything, our support team is always here for you at contact@ryliefnow.com