Shipping Policy

We aim to ship all orders quickly, with dispatch taking place within 1–2 business days from our warehouse. Standard delivery usually takes between 7–14 business days after dispatch, though timeframes are based on business days (Monday–Friday) and may be longer for regional or international destinations.

Please be aware that customs checks or unforeseen delays outside of our control may affect shipping times. Once your order has been placed and confirmed, we’re unable to modify the delivery address or reroute your package, so we kindly ask that you double-check details at checkout. In rare cases, certain locations may not be serviceable or may require alternative arrangements , if this happens, we’ll contact you directly to discuss another delivery address or a full refund.

Frequently asked questions

RYLIEF was created by people who understand your frustration with products that don't deliver. We only make solutions that we'd use ourselves and give to our own families. Every product comes with our quality guarantee, responsive customer support, and a real commitment to helping you feel your best.

Yes! RYLIEF products are made specifically for people who get neck pain and stiffness from looking at screens and sitting in bad positions. Our massagers target exactly where desk workers feel the most tension - your neck, shoulders, and upper back.

Many customers feel noticeable relief after just one session! For best results, we recommend using the massager for 15 minutes a day to gradually relieve muscle tension and improve overall comfort.

Whether it's tech neck, stress knots, poor sleep posture, or chronic tension our product will ensure you find your perfect relief level.

We stand behind everything we make. If something goes wrong, we'll fix it or replace it. And if you're not happy with the results, we will offer a refund.

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At RYLIEF, we understand what it's like to end every day feeling drained, to wake up stiff and tired, and to push through pain just to keep up with life's demands - we believe you shouldn't have to choose between taking care of your family and taking care of yourself, which is why we create wellness solutions that actually work for real people with real schedules, helping you reclaim your energy, reduce your pain, and show up as the best version of yourself for everyone you love, because your wellbeing isn't selfish, and we're committed to being your trusted partner in feeling amazing again.